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E
eloïses0310
Participant
October 19, 2015
Question

Impossible to charge the synchronisation location

  • October 19, 2015
  • 2 replies
  • 481 views

Hi!

I'm trying to see my files by the app Creative Cloud, but it says: ''Impossible de charger l'emplacement de synchronisation" (Impossible to charge the synchronisation location)

This topic has been closed for replies.

2 replies

wharress
wharress
Participating Frequently
October 20, 2015

Hi,

It looks like Creative Cloud didn't create the folder your looking for. Can you verify its actually on disk?. It'll be at the location /Users/yourusername. If it is not there Creative Cloud had a issues creating this folder when you installed. Please check folder permissions on /Users/yourusername and reinstall Creative Cloud. If this doesn't help please contact customer care Contact Customer Care

E
eloïses0310Author
Participant
October 20, 2015

After looking, the folder is there.

But strangely, it's seem to be working this morning... I can see all my files again...

The only thing is that in the ''apps'', I have to reinstall all the ones that I had, but I still have it already...

Sheena Kaul
Sheena Kaul
Legend
October 19, 2015

Moving to File Hosting, Syncing, and Collaboration‌

E
eloïses0310Author
Participant
October 19, 2015

I have a PC, can you tell me where to go?

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