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nyds0806
nyds0806
Known Participant
July 9, 2014
Question

In my Cloud window, Assets > Files.....the spiral is spinning but doesn't stop...

  • July 9, 2014
  • 1 reply
  • 995 views

files appear to NOIT be uploaded to my cloud backup.....what is the remedy?

This topic has been closed for replies.

1 reply

B
Community Manager
Ben MordueCommunity Manager
Community Manager
July 9, 2014

Hi nyds0806,

Are you still experiencing this issue? Are you seeing the spinner continue indefinitely, or does it eventually stop? Have you been able to sync in the past?

Thanks,

Ben

nyds0806
nyds0806Author
Known Participant
July 9, 2014

I was previously able to sync, but even after an entire night, the spinner keeps spinning. The Apps menu appears correct and the Community link seems to be accurate too. But Assets > Files keeps spinning.

I also have a new OS issue, (Mavericks 10.9.4)  where I cannot click drag a file/folder to relocate on desktop, or with any folder.

Command-C to copy is also  not working unless I restart.

B
Community Manager
Ben MordueCommunity Manager
Community Manager
July 14, 2014

nyds0806,

Could you try uninstalling then reinstalling the Creative Cloud desktop application? This seems to have resolved the issue for other customers experiencing a similar problem. I'd be grateful if you could let me know whether this works for you.

I'm afraid I can't help with the issues with moving and copying files in Finder; I think that's unrelated to Creative Cloud.

Please accept my apologies for the inconvenience.

Ben

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