Hi, I have a photography plan subscription with 20 GB of cloud storage. Currently, Creative Cloud shows my storage as full (20 GB) although I have no files in:Document CloudLightroom libraryCreative CloudFurthermore, there are no files in my local Creative Cloud folder and Creative Cloud's syncing is paused. Please advise. Thanks a lot!

S

simonak67610417

Participant

Question

Inaccurate storage quota

Forum|Forum|7 years ago
January 7, 2019
2 replies
1836 views

Hi,

I have a photography plan subscription with 20 GB of cloud storage.

Currently, Creative Cloud shows my storage as full (20 GB) although I have no files in:

Document Cloud
Lightroom library
Creative Cloud

Furthermore, there are no files in my local Creative Cloud folder and Creative Cloud's syncing is paused.

Please advise. Thanks a lot!

This topic has been closed for replies.

David__B

Legend

Hi Simona,

I'd also check your deleted files to ensure there are not files there too. Files there count again your qouta too.

Adobe Creative Cloud

If that is not the cause you might check to see if you had utilitized Lightroom online as that also affects your storage use. To check that go to Photo Editor | Online Photoshop Lightroom and sign in with your Adobe ID. A large number of photos in either of these locations could be the cause.

Please check these and let me know if it helps.

Best,

- Dave

S

simonak67610417Author

Participant

Hi Dave,

I have checked both my "deleted" folder in Creative Cloud and the Lightroom library and they are both empty (as mentioned yesterday). My Cloud storage still shows as full (20 GB).

Regards,

Simona