Indesign won't synch anymore across two computers in Creative Cloud. Its not the wi-fi

Question

I work remotely and share indesign files with one other user in Creative Cloud. This has worked seamlessly for a long time, unti recently. It appears they are not synching, we receive messages asking to accept remote changes from another computer. This is usually very slow in happening by which time the changes we have been working on are lost and need to start again. It hasn’t been just one file, but many. Its severely impacting out=r workflow and deadlines. Both running same version of CC and indesign. Both wi-fis are good at each location. Has something changed in the process I am unaware of? A box unchecked? Any help would be greatful. This is beyond frustrating

Tarun Saini · Answer

Hi ​@fional90758693,Thanks for reaching out! I understand how frustrating this can be.From what you’ve described, this doesn’t appear to be a specific InDesign issue, but rather related to how files or assets are being synced across devices via Creative Cloud.To help you better, could you please confirm a few details:Are you working with InDesign cloud documents, local files, or files stored in a Creative Cloud?Are both computers signed in with the same Adobe ID?Is the issue with entire files not syncing, or specific items like libraries/assets?Also,If you're relying on local or older Creative Cloud synced folders, note that automatic file sync across devices is no longer supported, which may be causing the issue.Regards,Tarun

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