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BarboraSuchanova
Participant
May 2, 2022
Question

Infinite File syncing - waiting for connection

  • May 2, 2022
  • 1 reply
  • 844 views

In desktop app as well in web app of creative cloud I cannot display nor sync my files, I was using Adobe XD as latest, app is up to date, I tried restarting computer, different browsers, different wifis, nothing helped. Please what can I do?

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1 reply

Neelamk
Neelamk
Legend
May 4, 2022

Hi Barbora,

 

We are sorry for your difficulties as you are unable to sync your files in Creative Cloud. To help you better, could you please us with the below details.

>>What operating system are you using?

>>What browser version are you using?

>>Please share the Creative Cloud Version and also please try to use any other application other than Adobe XD to see if it generates the same issue.

 

Also please refer to the below article which also might resolve the issue:

https://helpx.adobe.com/in/creative-cloud/kb/arent-my-files-syncing.html

 

We are here to help, it is just we need a few more details.

 

Regards,

Neelam

B
BarboraSuchanovaAuthor
Participant
May 4, 2022
Hello, I am using Windows and I was trying Chrome and Mozilla multiple
browser versions, I experienced the issue with the Creative Cloud desktop
app also - No files were shown and I always saw error.
Version of Creative Cloud I use is 5.3.1.470

I tried all the things you mentioned in the article.

Thanks for your help,
Barbora
Neelamk
Neelamk
Legend
May 5, 2022

Hi Barbora,

 

Thank you for the information. We would recommend you uninstall and reinstall the Creative Cloud Application then check if this resolves the issue. Please follow the article link below and perform the steps from Solution 2.

 

  • Kill any running Creative Cloud Library process by using the Task Manager on Windows or Activity Monitor on macOS.

    Note that the name of the process is "CCLibrary (32/64 bit)".

  • Quit any running Adobe applications.

     

Use the Creative Cloud Cleaner Tool to clean the Creative Cloud Library.

 

https://helpx.adobe.com/in/creative-cloud/kb/libraries-panel-not-working.html

 

Please let us know if this helps.

 

Regards,

Neelam

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