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Participant
Sep 12, 2019 4:04 PM UTC
Question

Infinite sync loop

(MacOS Mojave)

 

My Creative Cloud syncing is stuck on an infinite sync error where it is "Unable to sync" an empty folder that is nowhere to be found in the CC files. As soon as the notification disappears, the same notification appears again. Any other files I work on keep syncing without a hitch. It's just VERY distracting.

 

(see attached file for example)

 

Any help much appreciated. Please be precise as I am NOT a technically savvy person. Thank you!

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1 reply

kglad
Community Expert
Community Expert
Sep 12, 2019 4:08 PM UTC

restart your computer to see if the problem persists.

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