Inlog problems with Creative Cloud on IOS

Forum|Forum|5 months ago
December 13, 2025
2 replies
862 views

Does anyone know why Creative Cloud can no longer log in on an iOS system? I use an iMac running Ventura 13.7.8 (22H730), but suddenly I couldn't log in to apps like Photoshop and Lightroom. On a Windows machine, it works normally, and logging in to the site also works. What's causing this?

macOS

Correct answer kglad

De cleaner tool is voor windows en niet voor Mac bruikbaar.

@Henk-I

https://helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html

H

Henk-IAuthor

Inspiring

Good morning,

I don't quite understand what to do. I've deleted the keychain files and then restarted Photoshop, for example, but it keeps getting stuck in the login loop. It works fine on Windows. And sorry, but it's really annoying that the new Lightroom is no longer usable on OS Ventura.

Met vriendelijke groet,

<personal info removed-kglad>

A

Anshul_Nautiyal

Community Manager

Hi @Henk-I,

Thanks for reaching out. Based on your query, you are unable to sign in to applications such as Photoshop and Lightroom on your iMac running macOS Ventura 13.7.8 (22H730). You have already deleted the Keychain entries and restarted Photoshop; however, the issue persists and the application remains stuck in a login loop. Please confirm if this is the issue for which you need assistance.

To resolve this issue, please follow the steps outlined below.

First, review and follow the steps provided in the article below, which helps fix issues where the Creative Cloud application is unable to store or retrieve user credentials or license information:
https://adobe.ly/4j2JrAE

Before proceeding, please ensure that all Adobe applications and services are completely closed, including:

Creative Cloud
Photoshop
Lightroom
Any Adobe-related background processes (check Activity Monitor and quit any Adobe processes if running)

If the issue persists after completing the above steps, please proceed with the following:

Open Finder, then select Go > Go to Folder, and navigate to:
~/Library/Application Support/Adobe/OOBE
Delete the OOBE folder completely

Additionally, please run First Aid on your Mac using Disk Utility.

After completing these steps, restart your Mac and try signing in again. Please let us know how it goes or if you need further assistance.

Regards,
^AN

creative explorer

Community Expert

@Henk-I it did the other day, and now it didn't? I had to pull my work MacBook Air, and they are using an older OS than Ventura, and PS and Lightroom is fine, so I am guessing an recent security update on Ventura must have changed something there on your end. I would look at your keychain specific to your system.

If you are like me, and kinda scared in deleting things, you can export the a copy of Keychain items. You really don't need too because when you log in again, Adobe will issue new ones, but for 'peace of mind' go for it. Go to Keychain Access:

creativeexplorer_0-1765865418110.png

Do a search on Adobe, Select All and do a right-click - Export Items. And Save it somewhere. Now you have a backup you can restore if needed

creativeexplorer_1-1765865991981.png

Okay, once you made a copy of these, go back to your keychain access, and select all of the Adobe-related certificates. and hit delete or right-click, and select delete. Restart your Mac. And now try logging into Creative Cloud again

m

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