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Jean-Philippe Gagnon
Inspiring
Oct 31, 2023 6:04 PM UTC
Answered

invites on shared folders and Premiere Pro's team projects not working

I have some footage in a Creative Cloud Folder and when I try to share it (within the enterprise) invitees accept but nothing happens. It's like they never click accept. Same thing with a Premiere Pro's Team Project. The Team Project srtays in the Invites tab.
I tried on my end and on invitees end sign-out/restart/sign-in, tried to cancel the invite and resend it.

Nothing happens.

Are we alone with this bug?

JP

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Jean-Philippe GagnonCorrect answer
Inspiring
Oct 31, 2023 8:54 PM UTC

yes, update when you can.


I talked to a adobe support expert and we realised that someone within the company changed the sharing settings in the Admin console. 

https://helpx.adobe.com/enterprise/using/asset-settings.html

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6 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Oct 31, 2023 6:08 PM UTC

send a test to someone (eg, your home computer) outside your company network.  

 

does that work?

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Jean-Philippe GagnonAuthor
Inspiring
Oct 31, 2023 6:10 PM UTC

Yeah we are 5 people working on this (2 seperate teams) and invites are from different accounts.

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Jean-Philippe GagnonAuthor
Inspiring
Oct 31, 2023 6:11 PM UTC

People outside the company, can't test it before tonight. We'll see.

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