IOS 14.2 sync problem creative cloud

Forum|Forum|5 years ago
November 15, 2020
2 replies
1651 views

The CreativeCloud on my iphone and Ipad has problems to sync my photos.

There areonly grey symbols with the names. The web view is ok, but in the creative cloud app i cant see the previews and download is also not possible.

File sync

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Correct answer Ralf5E5F

Thank you for the screenshots, the Creative Cloud mobile app team is investigating.

Cheers,

Brady

Dear Brady, today I found a workaround. The app-store told me, there is no update for the creative cloud app. So what - I deinstalled the app, reboot the iPad and reinstalled the app via app-store.
Voila - it works. Now I do the same at my iPhone.

Regards Ralf

Jerry Keefer

Participant

I just uninstalled and reinstalled on my iPhone 12 max and it fixed the issue

Brady Kroupa

Adobe Employee

Hi Jerry,

we've released a new update for iOS, version 5.5.1, which has a fix now. For folks seeing this issue you no longer need to sign out and back in, or uninstall.

Thanks!

Brady

https://apps.apple.com/us/app/adobe-creative-cloud/id852473028

K

Karen32658675nd6x

Participant

Hi Brady

do you have a fix for the iMac - the link takes me to something that looks to be for ipad and/ot iphone.

Thanks

Brady Kroupa

Adobe Employee

Thanks for sharing Ralf5E5F,

we're looking into the issue to see what's happening. Can you please share a screenshot of what you're seeing?

Brady

R

Ralf5E5FAuthor

Participant

Thank you Brady for the quick response! 🙂

I took two screenshots one with the preview icon and one with the rotating circle while I'm waiting for the download.

Also some older files are "freezing" in different "resolutions". Older files are present with previews and some also in high resolution (fullscreen) preview.

Ralf