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Joe2231018294tb
Participant
Dec 18, 2021 4:11 PM UTC
Answered

iOS “Continue with Adobe ID” button doesn’t work

Just installed the Creative Cloud iOS app. I want to log in with my Adobe ID, but tapping "Sign In" > "Continue with Adobe ID" results in... nothing, as in, the app does nothing when I tap the button. The buttons to log in with Apple/Google/Facebook work, as does the sign-up link.

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kglad
kgladCorrect answer
Community Expert
Dec 20, 2021 2:45 AM UTC

Sadly this doesn't work either... still have a dead sign in button that doesn't do anything...


using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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7 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Dec 19, 2021 1:56 PM UTC

swipe the open cc app off your screen and power off (and then on) your phone.

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Joe2231018294tbAuthor
Participant
Dec 19, 2021 3:18 PM UTC

Didn't work... still have a non-functioning button. I am having the same problem on both my iPhone and my iPad...

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Dec 19, 2021 8:55 PM UTC

delete the mobile app>sign into your adobe account using your mobile browser account.adobe.com>install the cc mobile app while still signed in>open the cc app while still signed in.

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