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jamessievers
Participant
December 14, 2022
Answered

IPv6 Only Operation - Creative Cloud Fails to maintain operation

  • December 14, 2022
  • 1 reply
  • 204 views

Recently I have been operating within in an IPv6 only network and found my Creative Cloud applications were continuing to fail. It was discovered the Creative Cloud verification system and updates are dependent on IPv4 only DNS and host connectivity.

Adobe does not yet appear to have IPv6 DNS (AAAA) host records and host servers communicating directly over IPv6 only to handle verification and updates. Very disappointing as it quickly results in Creative Cloud app showing blue arrows and the Adobe applications are no longer usable until you re-activate on an IPv4 network.

NOTE:
As this is becoming more common, I have found full IPv6 support from a variety of other vendors such as Microsoft, Apple, Cisco, Google, Amazon, NetFlix as they have IPv6 DNS (AAAA) host records and host servers fully supporting IPv6 only operation. Hopefully, Adobe will simply improve their Internet services and add IPv6 DNS (AAAA) host records and host servers.

This topic has been closed for replies.
Correct answer kglad

you can make a suggestion to adobe here for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

 

for others, use https://www.adobe.com/products/wishform.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 14, 2022

you can make a suggestion to adobe here for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

 

for others, use https://www.adobe.com/products/wishform.html

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