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O
ohpayk
Participant
June 16, 2015
Answered

Is there a fix for the "Unable to load Sync Location" error

  • June 16, 2015
  • 1 reply
  • 994 views

On one of my windows 7 machines I'm getting a new error when creative cloud tries to sync files. The only change on the machine has been the installation of office 365 with one drive. I can access the files in explorer in the directory creative cloud is pointed at. I've tried reloading location and even changing the location doesn't work. It just seems like the creative cloud app no longer wants to sync on this one machine. Is it possible that One Drive is somehow messing with it even though that is pointing to a different location?

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Correct answer Anushri

Hello Jeremy,

Here are some workarounds :

1) Delete ~/Library/Application Support/Adobe/CoreSync/*.db*  (should be 3 or 4 files, but could be more if you have multiple accounts signing into Creative Cloud)

2) Click on the Creative Cloud Files link in the Finder (left side, under Favourites) - the OS will see that it's a bad link and should remove it from Favourites and replace it almost immediately with a working link.

You can also refer to these threads : Unable to load Sync Location

Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Hope it helps.

Regards

Anushri Attre

1 reply

Anushri
AnushriCorrect answer
Participating Frequently
June 16, 2015

Hello Jeremy,

Here are some workarounds :

1) Delete ~/Library/Application Support/Adobe/CoreSync/*.db*  (should be 3 or 4 files, but could be more if you have multiple accounts signing into Creative Cloud)

2) Click on the Creative Cloud Files link in the Finder (left side, under Favourites) - the OS will see that it's a bad link and should remove it from Favourites and replace it almost immediately with a working link.

You can also refer to these threads : Unable to load Sync Location

Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Hope it helps.

Regards

Anushri Attre

    O
    ohpaykAuthor
    Participant
    June 16, 2015

    Deleting the .db files worked. Thank you.

    Anushri
    Anushri
    Participating Frequently
    June 16, 2015

    That's Great.

    Regards

    Anushri Attre

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