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Brian Achille
Brian Achille
Inspiring
January 18, 2015
Question

Is there any way the Creative Cloud desktop app can indicate which Market items have already been downloaded?

  • January 18, 2015
  • 2 replies
  • 934 views

Hi, I'm not sure whether this is a general issue with the Creative Cloud desktop app, or something is going wrong with my installation, but I receive seem to receive no indication that I have already downloaded an item when I open CC --> Assets --> Market. Looking in my Libraries, I now find some items I've downloaded up to 4 times. Is there some indication I am missing? Is my installation of CC desktop messed up? Or should I suggest that there should be some indication of whether an item has been downloaded or not on that Market page in the app? Even when I go specifically to downloaded items, none of those items has the cloud with the arrow icon grayed out. The only time that icon grays out is when I download the item and keep that page/window open to download other items. As soon as that page/window is closed, the next time I open it, all icons are no longer grayed out, so I no longer have a clue as to what I downloaded unless I open my libraries in my browser. Seems a bit primitive.

This topic has been closed for replies.

2 replies

E
Adobe Employee
Elba Sobrino
Adobe Employee
January 21, 2015

Hi Brian,

The way it currently works is that if you have already downloaded a Market asset, the download button (cloud icon with downward pointing arrow) is greyed out and you cannot click it. However, this button only appears when you mouseover the asset.  Can you confirm if this is how it's working for you?


Thanks,
Elba


    Brian Achille
    Brian AchilleAuthor
    Inspiring
    January 25, 2015

    Hi Elba, thank you for replying. Currently, the behavior you describe only occurs for as long as that specific Market window remains open in the CC desktop app. As soon as I close that window, everything reverts to non-greyed out and downloadable, with no visual indication I've already downloaded any item. ATM I have to keep the my library window at adobe.com open in order to check whether I've downloaded an item already.

    I'd love it if the icons remained greyed out for each item that is already in my library, that is to say, downloaded.

    E
    Adobe Employee
    Elba Sobrino
    Adobe Employee
    January 26, 2015

    Hi Brian,

    Thanks for the additional information.  I will pass it along to the CC desktop app team for investigation.  I'm not sure if this is behaving as designed or it's a bug but I agree that it would be nice if it worked as you describe.

    --Elba

    Brian Achille
    Brian AchilleAuthor
    Inspiring
    January 21, 2015

    Could someone at least indicate whether this issue is due to my specific installation, or it is just the way Market is currently set up? Thank you.

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