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malin_7981
Participant
April 25, 2025
Answered

Issue with Coursera free trial for Creative Cloud

  • April 25, 2025
  • 2 replies
  • 1677 views

Hello,

I've enrolled on the Graphics Design Certificate by Adobe on the Coursera platform, but I have issues signing up for the 4 month free trial of Creative Cloud now when I've gotten to the Graphics Design course that requires Illustrator. I reached out to Coursera but they told me to reach out to Adobe instead, so here I am.

 

When clicking on the link on Coursera I get directed to an Adobe site where I can sign up for the free trial. When I then sign in with my existing account, it changes from 4 months to 7 days. So I create a new email just to create a new account on Adobe, since it says I can only use this with new accounts. Then it works, until I change payment country from the pre-selected US to my own country (Sweden), then it goes from the 4 months to the 7 days again.

 

It is quite frustrating since I've had this issue when I tried the other courses in the course package: Issues with longer free trial on Adobe Express and same with Adobe Photoshop. I managed to get the Express trial to work by making a whole new Coursera AND Adobe accounts... And I don't want to do that again. I skipped using Photoshop because I have good knowledge in that already, but I really want to be able to use Illustrator to learn along with the course.

 

Certificate in question: https://www.coursera.org/professional-certificates/adobe-graphic-designer

Course in question: https://www.coursera.org/learn/adobe-graphic-design?specialization=adobe-graphic-designer 

 

Thanks in advance,

Malin

Correct answer Nancy OShea

I am unaware of any 4-month trials to Creative Cloud.

This would have to be a special arrangement between Coursera and Adobe.

Ask Coursera to put you in direct contact with THEIR Adobe representative. 

 

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
April 25, 2025

I am unaware of any 4-month trials to Creative Cloud.

This would have to be a special arrangement between Coursera and Adobe.

Ask Coursera to put you in direct contact with THEIR Adobe representative. 

 

 

Nancy O'Shea— Product User & Community Expert
M
malin_7981Author
Participant
April 25, 2025

Thanks for the help Nancy! Yes, it seems it's an extended trial nand agreement between Adobe and Coursera when you sign up for the certificate via Coursera. When I reached out to them before regarding this they just directed me to the Adobe support, with not much other help. I will try again, but it's not easy getting in touch with a representative from their side unfortunately 😕😕

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 25, 2025

Escalate it to a Coursera Supervisor.

Good luck.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
April 25, 2025

adobe offers 7 day trials.  if cousera is promising something else, contact them (and be wary).

M
malin_7981Author
Participant
April 25, 2025

I know that the regular trial is 7 days, but this seems to be some sort of extended trial when you sign up for the Adobe Certificate. I tried contacting them about this but they just directed me to Adobe, but I guess I'll try again 🙂 Thanks for the help!

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 25, 2025

are you paying money to coursera?  if yes, it may or may not be legitimate. if not, it's almost certainly not legitimate.

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