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Lysaa
Participating Frequently
Sep 29, 2021 11:09 PM UTC
Question

Issue with Creative Cloud Libraries

Hi! So starting yesterday I saw that my Creative Cloud libraries weren't working. I thought nothing of it so I relaunched but it still didn't go away. Eventually I unistalled then reinstalled Creative Cloud but still the problem persists. The weird thing is, the libraries is showing up on my phone and another computer. So I thought it was the computer I was using however I checked and Windows is up to date. Any help would be appreciated!

 

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9 replies

Mariia Novikova
Adobe Employee
Mariia Novikova
Adobe Employee
Oct 5, 2021 4:06 PM UTC

Hi,

Could you please check the Libraries version you are running on your machine? It is the bottom item in "About Creative Cloud" window in CCD.

Have you tried restarting the machine? This really might help, please try. 
If restarting won't help, can you try running the CCLibraries installer available in this Helpx page (Solution 2 / Step 4): https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
Please, restart the machine after installation completed.

Let us know if that helps,

Thank you,
CCLibraries Team
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    LysaaAuthor
    Participating Frequently
    Oct 5, 2021 4:29 PM UTC

    Yes I had restarted the machine and even uinstalled and reinstalled creative cloud. It was deleting the CC libraries folder that helped. After I did that I restarted my computer and my libraries were back.

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      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      Sep 30, 2021 1:09 PM UTC

      Aalyssa, sorry that the Creative Cloud libraries are failing to initialize. Please see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html for additional steps you can take to correct this error. Also, update this public forum discussion if you have any questions or encounter new errors.

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      LysaaAuthor
      Participating Frequently
      Sep 30, 2021 9:19 PM UTC

      I attempted "relaunching the creative cloud" and the "ensure that your hosts file is properly set up". Neither worked, while trying to do "recreate the Libraries cache" it won't let me delete my creative cloud libraries folder and says I need permission?

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      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      Sep 30, 2021 9:49 PM UTC

      Alyssa, did you try using the Go to Folder command in the Finder to go to ~/Library/Application Support/Adobe/?

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