Issues getting Adobe CC Libraries and Adobe Stock to load in Powerpoint Add-Ins

Forum|Forum|3 years ago
April 21, 2022
1 reply
304 views

We work in PPT and rely heavily at this point on the Adobe CC Add-ins to access shared CC Libraries. In the past week or so, we've lost the ability to use both of these.

I have uninstalled and reinstalled, deleted keychain certificates, restarted powerpoint and creative cloud, but still when we try to log into the Adobe Creative Cloud add-in panel nothing is showing:

Adobe Stock add-in will not let me sign in, even after I've signed in via SSO/Okta and been verified —

This issue started in the last week or so - has anyone experienced similar issues? If so how did you resolve it?

This topic has been closed for replies.

Tarun Saini

Community Manager

Hi Jennifer,

We're sorry to hear about your difficulties. The issue you have described is known and our engineering team is currently working on it. You may downgrade Ms Office to the 16.59 version in order to proceed to work. We will update you about this issue once we hear anything from the team.

Let us know, how it goes.

Regards,

Tarun

JENNIFER–TDTAuthor

Participant

Hello Tarun!

First, thank you for your response on this issue.

Has the engineering team developed any fixes, yet? I was unable to downgrade MS Office due to the complications of being on a company system which automates many things such as updates... Our team of designers is very much looking forward to a sustainable solution.

Thank you!

Jennifer

Tarun Saini

Community Manager

Hi Jennifer,

Thanks for the info & for trying the troubleshooting. Our engineering team is currently looking into this & it appears to be related to the MS Office app update. You may also contact your IT team for this to downgrade the MS app to the 16.59 version so that you can continue to work. I will keep you posted once I hear anything from the team.

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