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T
Teresa5EB2
Participating Frequently
May 6, 2022
Question

Items don't delete from CC Library Archive

  • May 6, 2022
  • 2 replies
  • 729 views

I have gone into the CC Library Archive to delete items permanently, but get this error every time. 

 

I saw other posts with people having this problem but I couldn't find a resolution to the issue. Any steps on what to do?

 

Thanks,
Teresa

This topic has been closed for replies.

2 replies

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
May 6, 2022

Hi there,

 

We're are sorry to hear about your difficulties. Could you please tell us if it's happening with all the assets or with some specific ones? since when have you been seeing this issue? Are you using the Creative Cloud Desktop App or the web to complete this task?

 

Did you try deleting files from the URLs below:-

 

Regards,

Tarun

 

T
Teresa5EB2Author
Participating Frequently
May 6, 2022

Hi Tarun, 

 

It happens with all of the assets. I tried using the assets.adobe.com link and got the same "Could not delete assets permanently" error. I don't have any files in Lightroom, Document Cloud, or Creative Cloud Express.

 

Thanks,

Teresa

 

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
May 6, 2022

Thanks for checking. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Regards,

Tarun

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 6, 2022

    what were the steps you took to go "..into the cc library archive"?

    T
    Teresa5EB2Author
    Participating Frequently
    May 6, 2022

    I am at https://assets.adobe.com/deleted# and looking at my deleted files. Then I select an item (or a few) and click "Permanently delete" in the upper right corner, but that's when I get the error that the asset can't be deleted.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 6, 2022

    clear your brower's cache and/or try a different browser.

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