Je dois réparer Creative Cloud à chaque démarrage

Forum|Forum|2 years ago
April 20, 2023
2 replies
1039 views

Chaque matin je redémarre mon Mac et le lancement de "Creative cloud" est un problème car apparait le message "Creative Cloud est requis pour résoudre ce problème, ... Voir fichier J'appuie sur réparer et au bout de 10 mn tout refonctionne. Et le lendemain c'est de nouveau la même chose

Merci d'avance pour votre aide

File sync

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remyh59711007Author

Known Participant

I have tried all the different solutions you suggested, I even reinstalled Lr , LrC and Ps and nothing changed, the problem is still there

kglad

Community Expert

@remyh59711007

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.