Inspiring

Question

Keep having to repair Creative Cloud after every restart of my computer

Forum|Forum|5 years ago
November 29, 2020
3 replies
1611 views

Hi,

Can anyone help, please? I am getting a rather annoying thing to happen every time Creative Cloud starts up after every restart on my computer. I keep having to repair it. I have attached a screenshot showing the error message I get.

Hope someone has a solution for this, as this is making the Creative Cloud experience very dire for me. Thank you.

Best regards,

Paul

[moved to Creative Cloud Services by moderator]

File sync

This topic has been closed for replies.

S

Spencer23810849t2dj

Participant

This is not really a fix, but I have the same problem. Every time I reboot I have to repair Adobe Creative Cloud. I found out that if I just reboot again, I do not have to repair it. It will work fine until I reboot again. Then instead of repairing it, I have to reboot my computer again. Basically, I have to reboot twice in order for Adobe Creative cloud to work without having to repair it. It is ridiculous to have to reboot twice in order for an app to work, but that is my solution. I hope that it works for you. I wish we could just use the Adobe products without the creative cloud.

David__B

Adobe Employee

Hi Spencer,

If you've tried all the solutions here and are still having difficulties I'd recommend reaching out to and working with our support directly. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Best,

Dave

A

Anonymous

Hi

Take a look here

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

paulc65657246Author

Inspiring

Ged,

Thank you. I do that nearly every day now and it still doesn't fix the problem, unfortunately.

Best regards,

Paul

Derek Cross

Community Expert

Which version of your OS?

How much RAM and spare disk capacity do you have?

Have you uninstalled and reinstalled the Creative Cloud app?

paulc65657246Author

Inspiring

Hi Derek,

Many thanks for getting back to me, believe this is the information you require, I have uninstalled and reinstalled the Creative Cloud App, several times.

Derek Cross

Community Expert

Which version of Photoshop and how much RAM do you have?

Have you tried resetting your Photoshop preferences, which you can do under the General tab in Photoshop preferences?

If reseetting your preferences doesn't resolve the issue, I suggest you unistall Photoshop, using the drop-down menu in the Creative Cloud app, and then run Adobe Cleaner before reinstalling Photoshop again.
Here's a link to Cleaner: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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