Keeps saying "to use creative cloud libraries, please sign into creative cloud" on my adobe products

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Hi folks,

this has been driving me round the bend. Under creative cloud libraries on both Photoshop and the Creative Cloud app it keeps saying "to use creative cloud libraries, please sign into creative cloud" despite me being signed in (as best I can tell).

I've tried everything suggestd here: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html
Have also tried uninstalling and re-installing.

Any suggestions?
Thanks

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Jocki

Participating Frequently

Recreating the Libraries Cache did the trick for me.

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kglad

Community Expert

@Jocki

thank you for that info.

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kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if all looks ok, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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