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Participant
September 6, 2023
Question

la synchronisation Adobe Font / creative Cloud ne se fait plus

  • September 6, 2023
  • 1 reply
  • 766 views

Bonjour, les polices activées dans la Rechercher des polices | Adobe Fonts ne sont pass accessibles dans les logicels associés dont InDesign ni visible dans Adobe Font sauf celles que je désactive. J'ai l'impression que ça vient de la synchronisation du Creative Cloud. Aucun fichier est enregistré sur le Cloud donc la mémoire n'est pas saturée. Avez-vous une solution à me donner ? 

La réinstallation complète de creative cloud a été faite mais pas de changement.

Merci pour votre aide

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1 reply

kglad
Community Expert
Community Expert
September 6, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.