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AngelV
Participant
March 3, 2021
Answered

Last Creative Cloud update create a new Library folder on MacOs Big Sur

  • March 3, 2021
  • 11 replies
  • 7756 views

Hi, there is a mysterious new Library folder on my Documents folder after the last Creative Cloud update on my brand new iMac mid 2020 with Macos Big Sur 11.2.2 installed

 

does anybody knows how to delete it? and if it is safe to do that?

Thanks

Correct answer David__B

(Update 4-8-2021: This is now fixed in the latest version of the Creative Cloud desktop app, version 5.4.3.544 or later when installing, however it will not remove the folder automatically if it was created by a prior installation. Please follow the steps below to delete the folder after which it will not reappear after rebooting the system. Additionally, please follow the steps described here to update to the latest version version of the Creative Cloud desktop app if needed.) https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html#Checkforlatestupdates

Sorry for the inconvenience regarding this. After inquiring with our developers, we learned that the creation of this folder was an oversight related to testing. The folder is harmless and doesn’t impact the system in any way. It will be removed with a future Creative Cloud update but can also be deleted manually in the meantime if you want.

 

To delete the folder manually please use one of the following options

 

Option 1

 

  1. Open the Documents folder
  2. Cntrl/Right click the Library folder and choose the option to Move to Trash
  3. Type in the system password when prompted

 

Option 2

 

  1. Open terminal from HD> Applications > Utilities
  2. In the terminal window type sudo chown -R <current user> <path to user Documents/Library>


Note: the current user should be listed in terminal when you open it and you can drag and drop the folder into the terminal window to get its path.

 

On my system the terminal window looked like this

 

 

After typing in the command press Return, it should then prompt for your Mac password. Type this and press Return again. If you completed the process successfully the warning symbol should be removed from the folder. From there simply delete the folder.

 

In some instances, the folder may reappear after reboot, should this occur, simply repeat one of the above options.

 

In addition to the solutions above engineerings has also released this kb article related to the issue
https://helpx.adobe.com/download-install/kb/library-folder-created-on-macos.html


This article has a link to an installer for Creative Cloud desktop in which the issue is resolved.
https://creativecloud.adobe.com/apps/download/creative-cloud

 

11 replies

kglad
Community Expert
Community Expert
March 4, 2021

with everything on a computer (whether created by an adobe program, or not) you should rename it first (i like to prefix the file name with $) and wait a while to see if renaming causes any problems. 

 

if yes, rename to the original.  if not, delete it.

 

p.s. you want to make sure there's, at least, one computer restart between renaming and deleting because that's the most likely time to see a problem, if one's going to occur.