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defaultmq8unrobxjrh
Participant
August 5, 2021
Answered

Libraries and everything from the cloud disappeared

  • August 5, 2021
  • 2 replies
  • 3785 views

All of my Adobe apps updated automatically. Now everything I had ever saved in libraries or to the cloud, all assetss, all swatches, all stock completely gone as if they had never existed.  I have tried uninstalling reinstalling, logging in and out etc etc. They have disappeared across all apps and on the web browser, everything. https://assets.adobe.com/files this page shows that I have no documents, no synced files, no libraries, nothing published and nothing shared with me.  I have no idea why this is all suddenly gone, but I had swatches and libary items I used to use for photoshop, indesign and illustrator and I had several things published from indesign among many other cloud items I had saved over the years. Is there anything that can be done to recover these things??? There is also nothing in the "deleted" folder on the CC browser page and nothing in the "Creative Cloud Files" folder on my computer.  I have no idea how many things I may have lost.  I thought the ever-syncing cloud would be a safe place for things...I kind of want to scream.

 

P.S. I have already looked at other similar posts on these forums but they all seem to be more than 3 years old.  I think this issue relates to the latest update because the first time I noticed things were missing, the apps were trying to give me "tours" of new features including the library. 

 

P.S. P.S. I am just realizing I am pretty sure I had an avitar and username on my account before and even that is gone too...

    This topic has been closed for replies.
    Correct answer Nora_Nora

    SOLVED! It turns out I have another account through school that I was unaware of... Still confused how it even happened, but somehow I was logged out of my personal account and logged into the new enterprise one (which, being new, has nothing saved at all).  Now I am logged back into my personal account and my libraries and cloud assets etc remain. 

    😅

    2 replies

    M
    mwarren-cdisc
    Participant
    July 29, 2022

    Adobe did something recently that split my work account into a business profile and a personal profile. Thanks, I guess 🙄.  All of my Libraries, they decided, are to be associated with the new personal profile. I ended up having to sign out and then back into Adobe CC with the personal profile, manually export all of my libraries as cclibs files, sign out and back in to the business side and import all of the Libraries back in.

    Pretty dumb move, IMHO. 

      Nora_Nora
      Nora_NoraCorrect answer
      Inspiring
      August 5, 2021

      SOLVED! It turns out I have another account through school that I was unaware of... Still confused how it even happened, but somehow I was logged out of my personal account and logged into the new enterprise one (which, being new, has nothing saved at all).  Now I am logged back into my personal account and my libraries and cloud assets etc remain. 

      😅

        H
        Heethor
        Participating Frequently
        April 29, 2022

        Lucky you! This also happened to me - just yesterday. I did the latest InDesign update, and when I went back in, the Libraries I had created the day before were GONE. Actually, not ALL were gone, all but one were gone. Which is SO weird.  Very sad. Still trying to find it. But not even our IT support could find any traces of .idms or .cclibs/.cclibc files.

        H
        Heethor
        Participating Frequently
        April 30, 2022

        Just wanted to share that I found a solution! I had to "Browse Shared Libaries" on my online Adobe InDesign  account. I am using a company account, and because I had shared the libraries "with everyone at ___(my company's name)" - for some reason when I did the recent InDesign update, it took them out of my libraries, and saved them in another place for our company. I had to find them again, and ADD them back to my library. The odd thing was that it did not show these libraries as already shared with me. I had to re-add them to the "shared with me" folder. If that makes sense. I am sure someone more technical than me can explain it better. But I did not find this solution mentioned anywhere yet. I had to discover it myself. So glad I did. I was mentally prepared to redo all the work adding the many assets back to my library. 

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