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J
JCastaldo
Participant
February 12, 2021
Question

Libraries and Your Work Panel

  • February 12, 2021
  • 1 reply
  • 212 views

Hi,

 

I recently switched to a MacBook running macOS Big Sur 11.2.1 and in my Creative Cloud application under "Your Work" I only have one icon (Libraries) available for selection.

 

When I was working on a WindowsOS, I had two icons that were available for selection (Libraries + Cloud Documents).  This isn't of major concern to me because I can still access all of my cloud documents via Creative Cloud Web.  That being said, having access to both from the Creative Cloud application was convenient.

 

This is what I am seeing.

 

Please advise if there is a solution to get both icons to show up in the sidebar.

 

Thank you in advance

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 12, 2021

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, it may not be worthwhile but if you want to preceed, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

J
JCastaldoAuthor
Participant
February 12, 2021

Thank you for the assistance.  Thus far, I've only tried resetting the app.  Unfortunately, that didn't work.

 

I will try the remainder of the options at the end of the day.

 

Again, thank you for the assistance.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 12, 2021

ouch.  that one had the best chance of succeeding.

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