Skip to main content
Bart_Bossuyt_-_die_Keure
Bart_Bossuyt_-_die_Keure
Known Participant
Mar 28, 2019 7:33 AM UTC
Answered

Libraries not showing on assets.adobe.com

Hi all,

I have some issues with libraries that are not showing on assets.adobe.com.

I can access my libraries from within indesign and also on the adobe stock website.

but not on assets.adobe.com.

assets.adobe.com tells me i don't have any libraries, even though the are accessible within every adobe software that allows libraries.

the biggest issues is that in this company we have some people who only have an adobe account with incopy. Incopy doesn't support libraries.

but these people make libraries on adobe stock that they want to share with people like me, the only way to share and make sure i have full access tot the libraries (to use the library van grafic design) is to give me access to the librarie from assets.adobe.com. Except the libraires aren't showing.

any ideas?

is this a synchronising issue? i've allready tried to accept all foreign coockies settings in a bunch of different browsers without any result.

thanks in advance

    This topic is closed to new replies. Start a new post to keep the conversation going.
    mollyd6197408291415Correct answer
    Adobe Employee
    May 20, 2019 4:42 PM UTC

    Hi Bart, thanks for your patience while we fixed this! Your libraries should be visible on Assets web now, please don't hesitate to contact us if you see anything amiss.

    -Molly

    View reply

    25 replies

    ReedCav
    Participant
    Sep 20, 2023 11:17 AM UTC

    I have a Library with 20ish folders that I set up on assets.adobe.com (easier to do than in Photoshop).

     

    However, when today i needed to make amends and add some more files, I can no longer see the folder structure at assets.adobe.com. With no ability to manage the folders.

     

    Is this happening to anyonr else?

    Translate
      daniellem88536678
      daniellem88536678
      Participant
      Jan 25, 2023 8:46 PM UTC

      Is there a fix for this issue? I am having the same thing happen. My libraries are accessible in all my apps but not on assets.adobe.com. Can someone please explain how to fix the problem?

      Translate
      CO28420
      Participant
      Feb 15, 2023 1:30 PM UTC

      Hello! I have the same issue as well. I have a couple of shared libraries and see all files in photoshop, but only one library is not showing up on assets.adobe.com  I am not able to export a sharing link neither. 

      Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Feb 15, 2023 2:20 PM UTC

      @CO28420 

       

      did you start at the top of this thread and try each of the suggested steps?

      Translate
      pccmarkmaguire
      Participant
      Apr 28, 2020 5:01 PM UTC

      Hi

       

      I also have this issue. What is the fix please?

       

      Mark

       

      Translate
        barbara5CDC
        Participant
        Sep 4, 2020 12:54 PM UTC

        I too am having issues accepting an invitation to view and use a library from a coworker. I did have my Windows profile updated a few days ago which could be the problem, however I checked my folder location under "Syncing" in the Settings in Creative Cloud and ensured I am pointing to the new location there, and that didn't help in downloding the library. Any other suggestions would be greatly appreciated!

        Translate
        Adobe Employee
        mollyd6197408291415Correct answer
        Adobe Employee
        May 20, 2019 4:42 PM UTC

        Hi Bart, thanks for your patience while we fixed this! Your libraries should be visible on Assets web now, please don't hesitate to contact us if you see anything amiss.

        -Molly

        Translate
        Adobe Employee
        sakibsha
        Adobe Employee
        Apr 17, 2019 11:30 PM UTC

        Hi Bart you mentioned that your co workers are sharing libraries with you. Can you tell me how they are sharing with you? Are they inviting you to be a collaborator on the libraries?


        Or are they making public links for the libraries and sharing that with you?

        Translate
        Bart_Bossuyt_-_die_Keure
        Bart_Bossuyt_-_die_KeureAuthor
        Known Participant
        Apr 18, 2019 6:15 AM UTC

        Hi Sakib,

        I'm invited to be a collaborator

        Translate
        Adobe Employee
        sakibsha
        Adobe Employee
        Apr 19, 2019 6:25 PM UTC

        Thanks for answering,

        Are you able to see collaborated libraries from co-workers who have more than adobe InCopy accounts?

        Also are other users encountering the same issue as you or are you the only one who is not able to see shared libraries?

        Lastly, were you ever able to see the libraries before and then they suddenly disappeared?

        Thanks,

        Sakib

        Translate
        Adobe Employee
        sakibsha
        Adobe Employee
        Apr 4, 2019 5:34 PM UTC

        Hi Bart,

        I just want to do a quick diagnosis. Can you go into Photoshop and modify one of the libraries that don't show up in assets.adobe.com?
        One example would just be adding a color swatch to a the library. That might trigger a reindexing that will result in the library showing up on the website for you.

        Thanks

        Sakib

        Translate
        Bart_Bossuyt_-_die_Keure
        Bart_Bossuyt_-_die_KeureAuthor
        Known Participant
        Apr 5, 2019 6:17 AM UTC

        hi Sakib,

        allready tried this, doesn't help :s

        Translate
        Adobe Employee
        sakibsha
        Adobe Employee
        Apr 16, 2019 10:34 PM UTC

        Hi Bart,

        We got our search team to do a reindexing of your resources. Did you see any improvement in your issue?

        Thanks
        Sakib

        Translate
        Todd Heckel
        Participating Frequently
        Apr 4, 2019 6:49 AM UTC

        Hi Bart - okay.  a couple thoughts here

        1) if you can see the libraries in the creative cloud mobile app, you can invite others/give access to those libraries - click on the "..." on the right of a library in the list, and select "collaborate"

        2) it does seem like something is problematic with the assets.adobe.com site  - I'll direct message you to follow up and work to resolve it.

        thanks

        Todd

        Translate
        Todd Heckel
        Participating Frequently
        Apr 4, 2019 6:27 AM UTC

        Hi Bart - are you able to see your libraries in the apps like Photoshop/Indesign on another machine?  if not, that would indeed indicate a sync problem.  

        A couple ideas/things to try:

        1) make sure syncing is turned on in the creative cloud desktop app - there is a pause/resume menu item in the upper right of the app

        2) install the creative cloud mobile app - click on your work and then choose libraries

        let me know what you're seeing...

        thanks

        Todd

        Translate
        Bart_Bossuyt_-_die_Keure
        Bart_Bossuyt_-_die_KeureAuthor
        Known Participant
        Apr 4, 2019 6:37 AM UTC

        Hi Todd,

        Yes, the libraries are showing in apps like inDesign and Photoshop. Also on other machines, Both Mac and PC.

        The libraries are also showing the the creative cloud mobile app.

        If i click on cooperate from within the CC libraires panel, i get redirected to assets.adobe.com, where i can't see anything.

        If i log in with my account on any other computer and go to assets.adobe.com, i can't see my libraries either.

        Translate
        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Mar 28, 2019 1:59 PM UTC

        [ moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

        Translate
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices