Inspiring

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Libraries not syncing

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I am able so see my CC Libraries in my browser, but when I open the CC Desktop app, they won't sync. Therefor, they don't sync in the design applications either. I've uninstalled, reinstalled, ran CC Cleaner, cleared cache, restarted, etc. No luck. I'm running Sequoia 15.4.1 and the latest CC Desktop app version. I have Admin rights and am the owner of multiple libraries, so I'm getting pretty desperate.

Any advice that I haven't already tried?

M

michaeln82239712Correct answer

Inspiring

FYI -- For everyone that has also tried all of the previously mentioned steps unsuccessfully, I was able to work with an Adobe Engineer to find the problem folder causing my issue. While it may or may not work for everyone, here were the steps I took to fix the issue:

Close all running Adobe applications.
In Activity Monitor do a search for all processes with "Adobe" and "Creative" and identify any that are related to Adobe processes and hit Stop. Force stop them if necessary. Exit Activity Monitor when all are gone.
Use the "Go > Go to Folder" command in Finder and copy/paste this path "~/Library/Application Support/Adobe/Creative Cloud Libraries/LIBS/"
Inside the LIBS folder will be a lengthy folder name (ie. 3DA6E0D559C00AB30A495XXX_XXXX.COM). It will be specific to the user, so the names will be different to everyone. Once you locate that folder, delete it.
Finally, open the Creative Cloud Desktop app or one of the other design applications and the libraries will start to repopulate.

C

Carefree_Melodyb99b

Participant

i just got off the phone with Adobe. They tried those exact steps while I was sharing my screen, I was watching their moves. Those were the moves they were making, but in the end, nothing helped. Still cannot sync my libraries. They show up on the browser version, but on my desktop they don’t sync, so Im out of luck to using Photoshop right now.

It seems like the girl I talked with over there this morning had been running into this issue a bunch.

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C

Carefree_Melodyb99b

Participant

Im having all of the exact issues.
Just spent 4 hours on the phone with Adobe support.
They couldn’t fix it either. Theyve created a ticket and sent it up the chain to escalate.
Should know more within 24 hours.

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kglad

Community Expert

@Carefree_Melodyb99b

keep that ticket updated, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

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alfredobarros

Participating Frequently

Thank you! I tried it, but after all, in the next day, everything backs to the same all apologies…
But it works for a day. Thank you so much. I'll try to create a script to run every time I restart my mac.

All the best! 🙏

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System Specifications: - Hardware: Mac mini (M4 Pro) - Memory: 48 GB Unified Memory - OS: macOS 26.2 (Build 25C56) - Premiere Pro Version: 26.0.0 (Build 72)

Tarun Saini

Community Manager

Hi @alfredobarros,

Thanks for reaching out! We’re sorry to hear about this. Did you try signing out of the Creative Cloud Desktop app and closing it from the task manager, and then trying again? If that doesn’t help, please try disabling the Windows firewall and see if that works or not.

Regards,

Tarun

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M

michaeln82239712AuthorCorrect answer

Inspiring

FYI -- For everyone that has also tried all of the previously mentioned steps unsuccessfully, I was able to work with an Adobe Engineer to find the problem folder causing my issue. While it may or may not work for everyone, here were the steps I took to fix the issue:

Close all running Adobe applications.
In Activity Monitor do a search for all processes with "Adobe" and "Creative" and identify any that are related to Adobe processes and hit Stop. Force stop them if necessary. Exit Activity Monitor when all are gone.
Use the "Go > Go to Folder" command in Finder and copy/paste this path "~/Library/Application Support/Adobe/Creative Cloud Libraries/LIBS/"
Inside the LIBS folder will be a lengthy folder name (ie. 3DA6E0D559C00AB30A495XXX_XXXX.COM). It will be specific to the user, so the names will be different to everyone. Once you locate that folder, delete it.
Finally, open the Creative Cloud Desktop app or one of the other design applications and the libraries will start to repopulate.

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Em277214278yyy

Participant

Thank you for sharing this. Just the first two steps resolved my font syncing issue (could not download fonts locally and could not sync recently activated fonts). Bumping if anyone is having similar Adobe Fonts cloud syncing errors.

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kglad

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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M

michaeln82239712Author

Inspiring

Saw your comment in another thread and tried it before posting, but still the same result.

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Tarun Saini

Community Manager

Hi

@michaeln82239712

,

Thanks for reaching out! We're sorry to hear about this. Please try the steps mentioned in this community link and let us know if that helps- https://adobe.ly/3ErlsLJ

Regards,

Tarun

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