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mikedastorytellah
Inspiring
July 18, 2021
Question

Libraries not visible on iPad pro

  • July 18, 2021
  • 3 replies
  • 4246 views

I need to access my creative cloud assets through the iPad "files" app for many workflow. iPad Files and Creative Cloud are synced, but only "files" are visible, not "libraries."  Everything I'm using is in CC "libraries," and I see no way to move it to "files." Why won't my libraries synce to the iPad, but the files will? 

    This topic has been closed for replies.

    3 replies

    @justkristia
    @justkristia
    Participant
    March 19, 2023

    This is such an issue. What's the point of the Creative Suite handoff if it's not accessible in an organized manner and the option provided to organize within Expres to save is not the same as the "libraries" folder structure and some separate unreachable "projects" library? 

    Please fix.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 19, 2023

      i don't see this problem between my desktops and iphone libraries.  so, ensure you're using the same adobe id on both desktop and mobile and the same profile (if you have more than one):

       

      sign out of your cc desktop app, and then sign back in.  check your desktop libraries.

       

      then using that same adobe id from the desktop sign in, sign out and then back in to your cc app on your mobile.  check your mobile cc app libraries.

       

      any difference?

        M
        mikedastorytellahAuthor
        Inspiring
        March 20, 2023
        no, those are the basics steps anyone should before they ever consult the
        help forums. but thanks for your help! 🙂 maybe I should take a video and
        post; it seems that many people are confused or don't understand my
        explanation. this is not something I am supposed to fix, it is a developer
        issue
        Lee Anets
        Lee Anets
        Participant
        November 6, 2022

        I have this problem to.

        Has anyone found a fix for it???

          Tarun Saini
          Community Manager
          Tarun SainiCommunity Manager
          Community Manager
          March 22, 2022

          Hi there,

           

          We're sorry for the delay. Are you still having trouble with the libraries not being visible? Would you mind telling us about the version of the iPad and the Creative Cloud Application you're using? Are you getting any error messages? Also, are you able to see your libraries on https://assets.adobe.com/ on the browser?

           

          Make sure your iPad has the latest version of iOS installed. Try signing out and signing in again in the Creative Cloud App. Let us know if that helps.

           

          Regards,

          Tarun

           

            C
            CoolRick
            Participant
            June 26, 2022

            I also have this problem. I have multiple libraries set up from my MacBook Pro, but none of the libraries I have created appear in my Adobe Creative Cloud app on iPhone or iPad Pro. Libraries that have been shared with me from other people appear, just not the ones I have created. I have all the latest OS/iOS installed, have tried signing in and out and nothing changes. My synced folders all work fine, and I can share these libraries with other people and it works fine, I just can't see it on my own devices.

              Tarun Saini
              Community Manager
              Tarun SainiCommunity Manager
              Community Manager
              June 28, 2022

              Hi there,

               

              Thanks for reaching out. Are you still encountering the issue? When you create a library from the Creative Cloud Desktop app, do you see that library on your iPhone and iPad pro? Since when have you been seeing this issue? Also, please share the screenshot of the Creative Cloud app after selecting the libraries option on your iPhone/iPad.

               

              We appreciate your patience.

               

              Regards,

              Tarun

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