Inspiring

Question

Libraries not visible on iPad pro

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I need to access my creative cloud assets through the iPad "files" app for many workflow. iPad Files and Creative Cloud are synced, but only "files" are visible, not "libraries." Everything I'm using is in CC "libraries," and I see no way to move it to "files." Why won't my libraries synce to the iPad, but the files will?

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@justkristia

Participant

This is such an issue. What's the point of the Creative Suite handoff if it's not accessible in an organized manner and the option provided to organize within Expres to save is not the same as the "libraries" folder structure and some separate unreachable "projects" library?

Please fix.

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kglad

Community Expert

i don't see this problem between my desktops and iphone libraries. so, ensure you're using the same adobe id on both desktop and mobile and the same profile (if you have more than one):

sign out of your cc desktop app, and then sign back in. check your desktop libraries.

then using that same adobe id from the desktop sign in, sign out and then back in to your cc app on your mobile. check your mobile cc app libraries.

any difference?

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M

mikedastorytellahAuthor

Inspiring

no, those are the basics steps anyone should before they ever consult the
help forums. but thanks for your help! 🙂 maybe I should take a video and
post; it seems that many people are confused or don't understand my
explanation. this is not something I am supposed to fix, it is a developer
issue

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Lee Anets

Participant

I have this problem to.

Has anyone found a fix for it???

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Tarun Saini

Community Manager

Hi there,

We're sorry for the delay. Are you still having trouble with the libraries not being visible? Would you mind telling us about the version of the iPad and the Creative Cloud Application you're using? Are you getting any error messages? Also, are you able to see your libraries on https://assets.adobe.com/ on the browser?

Make sure your iPad has the latest version of iOS installed. Try signing out and signing in again in the Creative Cloud App. Let us know if that helps.

Regards,

Tarun

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C

CoolRick

Participant

I also have this problem. I have multiple libraries set up from my MacBook Pro, but none of the libraries I have created appear in my Adobe Creative Cloud app on iPhone or iPad Pro. Libraries that have been shared with me from other people appear, just not the ones I have created. I have all the latest OS/iOS installed, have tried signing in and out and nothing changes. My synced folders all work fine, and I can share these libraries with other people and it works fine, I just can't see it on my own devices.

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Tarun Saini

Community Manager

Hi there,

Thanks for reaching out. Are you still encountering the issue? When you create a library from the Creative Cloud Desktop app, do you see that library on your iPhone and iPad pro? Since when have you been seeing this issue? Also, please share the screenshot of the Creative Cloud app after selecting the libraries option on your iPhone/iPad.

We appreciate your patience.

Regards,

Tarun

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