Library Assets Missing

Question

Hello,

I added new assets to my library this morning, and 1h later I came back to start working and all of my old assets are gone. Tried to check on the Creative Cloud app to see if they were there, but seems they have all vanished. How can I get it back? All my work team relies on this library. Thanks!

kglad · Answer

sometimes you just have to wait. but in the meantime, use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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