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Quaetapo9487410
Quaetapo9487410
Known Participant
March 18, 2015
Answered

Library collaboration not working

  • March 18, 2015
  • 3 replies
  • 2783 views

I'm trying to share libraries in CC however when I go to do this it keeps returning with "An unexpected error occurred. Please try again".

It's not only on my system, but also the people I want to collaborate with as well in various browsers (Safari, Chrome, Firefox).

I'm working on a Mac with OS X 10.10.2

This topic has been closed for replies.
Correct answer Ken G. Rice

The issue has been fixed.

3 replies

R
RuteTorres
Participating Frequently
October 4, 2018

Same issue here, I have been trying for the past 3 days, even asked a few colleagues to try it with their accounts and we always get the same error.

V
Val Donelian
Participant
September 24, 2015

I am also experiencing this problem (mac os x)

After reading previous messages, I've allowed assets.adobe.com and cc-collab.adobe.io

(in the Privacy settings of the Chrome browser... but not sure that is correct).

We're a two-person agency so no IT department...

Any other steps?

W
WoodyDavis
Participant
January 31, 2018

Hey there. 2 years later I am having this identical problem. Any way to help? I'm trying to ship an AE file that uses libraries to link to AI assets used throughout the project. Help please.

Ken G. Rice
Ken G. RiceCorrect answer
Participating Frequently
March 18, 2015

The issue has been fixed.

    Quaetapo9487410
    Quaetapo9487410Author
    Known Participant
    March 19, 2015

    Great, thanks for sorting it out.

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