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R
regenbilder
Known Participant
May 16, 2023
Question

Library synchronisation problem

  • May 16, 2023
  • 1 reply
  • 1348 views

Hello, I currently have the problem that the cloud syncs for an infinitely long time after the restart. This only stops when I create a folder in the library. Synchronization works from PC to cloud. If I create a folder in CC Web, it does not appear on the PC. When reinstalling CC, it worked until restarting the PC. I have the problem on all computers where Adobe CC is installed. The support could not help me, except that I should reinstall CC. Does anyone here have similar problems?

 

Thanks Martin

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 16, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

did that fix the problem?

p.s.  if the problem is fixable whether by resetting or adding a library folder, but returns when your computer restarts, there's something on your computer (that runs at system start) (eg, av, antimalware, cleaner etc) that's corrupting a

R
regenbilderAuthor
Known Participant
May 16, 2023

Unfortunately the problem still exists. Folder from PC to Web Cloud works. But from the web cloud to the PC does not work. This means that new folders do not appear on the second notebook either. The problem only affects the library. The files appear to sync normally.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 16, 2023

contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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