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Cenan5CFD
Participant
August 30, 2021
Question

Licensing Issue with Adobe Creative Cloud - InDesign

  • August 30, 2021
  • 1 reply
  • 300 views

Hello to all:

I've been using Adobe InDesign 2020 with no trouble for years and have a subscription for Adobe Creative Cloud. The other day, I get a pop-up error message that says "Sorry, this product doesn't seem to be licensed" (SEE BELOW) this is now happening with Acrobat as well. My IT department is having trouble resolving this - we've already tried re-intalling the software and re-booting, to no avail. The file actually comes up, but then closes automatically after the message.

Any ideas?? Should I contact Adobe and ask for the License Key?? Something else??

Please advise ASAP. Thanks for your time and consideration of this matter.

 

James D'Ambrosio

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
August 30, 2021

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

or

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
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