Lightroom mobile won't detect subscription

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I bought a premium yearly subscription for Lightroom mobile but now the app doesn't detect it and says: subscription expired.

the subscription last til November 28 2026, if i try to buy it again says that already have an active subscription but when I click on restore purchases says that i don't
i have the same gmail on both the apple and adobe account

Peru Bob

Community Expert

Have you tried contacting the Apple Store?

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B

beautiful_Breeze71c3Author

Participant

Yes, they confirmed that the subscription exists and is active, they said that whatever the problem is its on adobe side, but adobe says the same about apple

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kanikas28368183

Community Manager

Hi beautiful_Breeze71c3, I understand how frustrating this must be. I can see that your Lightroom mobile subscription under the same ID is no longer active.

I also understand that you contacted Adobe Support and were advised to contact Apple Support. Unfortunately, our Community team isn’t able to assist with subscription or billing issues that are handled by Apple.

Please contact Apple Support for further help with the subscription. I hope they’re able to help you get this sorted out soon.

Thanks
^KS

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