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Altered Token
Participant
Sep 24, 2020 1:06 PM UTC
Question

Limited access to Adobe apps or services and other issues after September updating

Hello. When I launch the Creative Cloud Desktop app, a notification appears "You may have limited access to Adobe apps or services". After I click on the notification, it is redirected to https://helpx.adobe.com/creative-cloud/kb/limited_access_repair_tool.html, but the Limited Access Repair tool doesn't fix this issue. I tried updating the app, but that didn't help either. In addition, I know that some of my colleagues are also faced with a problem in the Creative Cloud Desktop, for example, an error with the notification "You are working in offline mode, check your Internet connection." I don’t understand what went wrong with the app after this month's update and how to fix the issues...

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9 replies

kglad
Community Expert
Community Expert
Sep 24, 2020 4:12 PM UTC

do you have a team or enterprise subscription?

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Altered Token
Participant
Sep 24, 2020 5:07 PM UTC

No, I have a subscription for individuals

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Jeffrey_A_Wright
Legend
Sep 24, 2020 7:58 PM UTC

Halisey, to utilize a Creative Cloud individual membership the computer will need access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.  Please work with your Internet Service Provider to verify the servers are currently available in your country.

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