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derekwatson
Community Expert
derekwatsonCommunity Expert
Community Expert
Jul 16, 2024 1:39 PM UTC
Question

Links from social media ads not working

Any ad for tutorial or features I click  goes to https://creativecloud.adobe.com/errors/5XX.html

with error 'This page isn't available right now. Try visiting this page again later.'

 

I thought it may be Safari but doing same on Edge and Chrome

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7 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Jul 16, 2024 1:57 PM UTC

@derekwatson 

 

try a different browser (especially a mobile's browser with wifi disabled) 

 

if the problem continues, it's likely a temporary adobe issue.  to be sure, there are current issues some even logged, https://status.adobe.com/

 

meanwhile, you can report using the experts website > challenges >adobe help center

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derekwatson
Community Expert
derekwatsonCommunity ExpertAuthor
Community Expert
Jul 24, 2024 2:50 PM UTC

Seems to be all browsers on Mac but works on iOS, still happening

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Derek Watson
kglad
Community Expert
kgladCommunity Expert
Community Expert
Jul 24, 2024 2:57 PM UTC

that usually means your mac/mac's connection is the problem.  to confirm, try a different mac (if you have access).

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