Local Creative Cloud folder empty

Forum|Forum|2 years ago
June 10, 2023
2 replies
2495 views

I have a number of files in my Creative Cloud online storage. However, on my Mac (Big Sur 11.7.7), the Creative Cloud Files folder in my user directory is empty (apart from a hidden "Icon?" file). File syncing in my Creative Cloud App is showing "Up to date".

I have already paused and resumend syncing, deactivated and reactivated Core Sync finder extensions, renamed the old Creative Cloud folder and created a new one by changing the folder location setting in the CC syncing settings, quit my CC desktop app and restarted my Mac – to no avail.

What else can I do?

File sync

This topic has been closed for replies.

Correct answer kglad

If my CC Desktop app is telling me that sync is "up to date" – where is it syncing these files to?

your local sync folder is being synced to your assets.adobe.com sync folder.

J

Jeremiah388281252jso

Participating Frequently

@kglad I need urgent help, my cc account seems to have been changed from an individual plan to an enterprise plan without Adobe giving prior notice, and all my creative cloud files are lost/it is showing empty, when I also try to sync on my mac, it shows the error below. Please what can be done as urgent as possible to get my files back.

kglad

Community Expert

@Jeremiah388281252jso

here's how to migrate assets: https://helpx.adobe.com/enterprise/kb/transfer-assets.html?linkId=100000252571375

but your account wouldn't be changed automatically. check your account to what account type you have, https://account.adobe.com

J

Jeremiah388281252jso

Participating Frequently

I started out on an Individual Plan, but this change was initiated and another in my organzation was made admin, are you saying this change was not from Adobe?