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Estragon Helmer
Estragon Helmer
Participant
June 15, 2015
Answered

[Locked] How do I remove the 'Creative Cloud Files' folder from my PC?

  • June 15, 2015
  • 59 replies
  • 401334 views

I have never used Creative Cloud's storage, and probably never will. I have no files in the folder, and it is thus, irrelevant.

 

It appeared 2 days ago in file explorer, under /C:/users/ME... and it added a shortcut to itself in the favourites section in file explorer.

 

I deleted the favourite, and the folder, but the next day, when I turned on my laptop, both had appeared again.

Same thing again today.

 

Is there a way to permanently remove the folder, or at least stop the favourites shortcut from re-appearing?

    Correct answer David__B

    Based on customer feedback Adobe engineering has created a registry entry which can be set to either show or hide this Creative Cloud Files shortcut and is unaffected by Creative Cloud app updates. Please see this article for more details: Remove Creative Cloud Files folder shortcut from the Navigation panel | Windows 

     

    Some users reported that the linked registry file from the help article no longer worked on Windows 10. If you encounter this issue please also trying signing out and back into the Creative Cloud desktop app in addition to rebooting the system.

    59 replies

    Show previous replies
    Rick Janssen
    Rick Janssen
    Participating Frequently
    January 2, 2017

    So... I reinstalled Windows 10 yesterday, and completely forgot about this issue. Then I remembered the nifty workaround posted in this thread by nikosp92455269. I went about and disabled the sync in CC and moved the folder to a different location, but after a restart nothing changed. The issue now comes with an extra feature, it won't go away AND it won't link to the original folder!

    Thanks Adobe, for still allowing this utter BS to still persist after a promised fix over a year ago. You better be using that monthly subscription payment to fix bugs in After Affects and Premiere. Or else I don't know what the hell we're paying a fuckton of money for.

      H
      halogen88
      Participating Frequently
      January 11, 2017

      Adobe's continual tone deafness will naturally solve itself as more and more people pursue alternatives to their services (and there are definitely alternatives out there).

      Still mind-blowing how many intrusive patterns their software and services use, from stealing focus and always placing CC windows on top of other applications for dialogs and popups etc, to creating folders only removable by registry hacks.

      It's the kind of monopolistic arrogance Microsoft had years ago when Apple swooped in, and the kind that Taxi drivers had when Uber swooped in.

      It's apathy, it's gross, and it's very hard to keep paying for it.

        raaomoka
        raaomoka
        Participant
        February 21, 2017

        Well, all I can say is that any thoughts of further paying for this software have been put to an end. If such a fukn giant corporation has the audacity to give such sh*tty customer service, they definitely don't deserve any support. Thanks for making the money-saving choice easy Adobe, really appreciate it.

          E
          eliasps44
          Participant
          September 13, 2016

          I can't believe this is still a problem... Any updates???

            E
            edgariscoding
            Participating Frequently
            September 13, 2016

            Lol this is absurd. Im willing to bet money that the reason this is forced is because not enough people are using their file hosting service, so they're shoving it in our faces.

            Adobe, please, we beg you... listen to your customers.

              A
              Anonymous
              September 13, 2016

              I'm sure that's exactly what it is. What better way to get users to use your service than to prevent people from getting rid of it.

              Listening? If they were listening they would have extended the Creative Cloud subscription to three computers by now.

                E
                edgariscoding
                Participating Frequently
                August 29, 2016

                Have there been any updates to Adobe CC itself to give people more options regarding the shortcut created on the sidebar yet?

                I know there's workarounds, but they're not solutions.

                Floppy Ear
                Floppy Ear
                Participant
                August 25, 2016

                The suggested solution doesn't work for me. I changed the Creative Cloud folder path, disabled sync and removed the folder from users/[name], but it's still in the Explorer's navigation pane (or whatever that is called in English) in all its ugly glory. If I look at the properties, it simply shows the new path.

                  C
                  christopherb48137674
                  Participant
                  February 22, 2016

                  This is still un-resolved after all this time??? Really Adobe??

                    A
                    ajnspencer
                    Participant
                    February 26, 2016

                    The simple solution was presented above by Oskari Oksanen, just switch the file location of CC files from Users/your name to another folder.

                    It's not the perfect solution, but it's quick and easy.

                      K
                      krypt0plague
                      Participant
                      September 3, 2017

                      This worked for me with turning the Sync off, thank you.

                      davids47883160
                      davids47883160
                      Participant
                      December 26, 2015

                      F*ck adobe, just bought and installed CC. What is this crap? Remove this dirty hacked Finder icon injection.

                      Ask yourself … Why? The user should be in control. I DO NOT want to have a fixed map in my Finder, I even don't use the CC synch…

                      Triple facepalm for hacking the OS with a function that the user don't even want. I already regret my purchase…

                        C
                        chrisf77771493
                        Participant
                        February 18, 2016

                        I'd like to just be able to login within the app themselves, rather than have to use a central hub for updates - Microsoft manage it with Office 365 (You just use the programs as if you licensed them traditionally, but sign in with your O365 account). No need for the central app for every single user - I can see why it's useful for some, but I only use Acrobat DC, but I have to install the central management panel as part of Creative Cloud.

                        A
                        AndreyTT
                        Inspiring
                        November 21, 2015

                        If the annoying Creative Cloud Files "shortcut" in your File Explorer appeared as a result of some other non-CC Adobe product installation (like Lightroom 6, for example), then you can simply go to your "Programs & Features" and uninstall Adobe Creative Cloud. This will solve the issue for good.

                        Uninstalling Adobe Creative Cloud will not affect the main product functionality (Creative Cloud is an independent feature that can installed/uninstalled independently). This will also make the main product to revert to the classic Adobe Application Manager for delivering product updates.

                        L
                        liminalState
                        Participant
                        November 21, 2015

                        This is a little off-topic but you're probably having a similar, uninvited change to Explorer resulting in inconsistent sync icon overlay behavior after installing ACC.  If you don't know what a sync icon overlay is, it's a small icon tag that provides sync status; it overlays your file and folder icons in Windows.  For OneDrive it's a green check mark if your file has been synced.  These go away completely or are replaced by the "shared" icon.  Here's a summary of the fix I found on the MS site below (also requiring you to go into the registry).  Browse to the registry key referenced in the link below; I had four no name folders and 3-4 folders that start with "Acc" ahead of my OneDrive folders.  Once you browse to the tree mentioned in the post, export the registry section as a backup before making any changes.  I deleted the four blank folders entirely and removed the leading white space from the folders that start with "Acc."  Hit F5 and you'll see the OneDrive folders at the top of the list and the Acc folders drop down the the bottom.  Restart Explorer from Task Manager and you'll see your normal icon overlays return.  I would imagine this also works if you're using DropBox or something else.  The keys are evaluated in an alphabetical format so whichever syncing app you're using needs to be at the top.

                        http://answers.microsoft.com/en-us/onedrive/forum/odoptions-oddesktop/dropbox-removes-onedrive-green-tick-icons/8d33fc27…

                        What's with the person typing in huge font?  Chill. Out.

                        O
                        Oskari Oksanen
                        Participating Frequently
                        October 13, 2015

                        I seem to have managed to get rid of sidebar folder by moving it out of /Users/[username]/ folder and disabling sync. Just change the folder location in Creative Cloud settings:

                        The folder itself can't be deleted or hidden as far as I know so I just moved it to a location where it bothers me the least

                          Rick Janssen
                          Rick Janssen
                          Participating Frequently
                          October 13, 2015

                          Can you verify that it won't reappear after a reboot? I remember trying something similar myself, but after a reboot it would be there again.

                          Also, if you turn of sync, you'll not be able to sync libraries and Typekit fonts.

                          O
                          Oskari Oksanen
                          Participating Frequently
                          October 13, 2015

                          Done this on my laptop and workstation and the folder is gone from both even after several restarts. Can't quarantee it'll work for you tho, but changing the setting isn't going to damage your computer so why don't you try it yourself and let us know if it works!

                          This is on Windows 10 with all Windows and CC updates applied btw.

                          Edit: Haven't noticed problems with Typekit, but I don't use it much anyway. Will have to check that too.

                          W
                          wavestar
                          Participant
                          October 11, 2015

                          Another user SICK of Adobes Creative Cloud component.  I've removed it / disabled it from running but it keeps coming back.  I am now (after Lightroom just patched itself) again getting this in Explorer and the Adobe IPC process running which I've also previously disabled.  I do not want to use any of your online services thank you.

                          I don't have the CC component anywhere on my PC to run and so can not follow the official recommended steps to remove it given in this thread.

                          Adobe, it is simple this is UNWANTED software (Creative cloud).  I've not given you permission to install it. Stop installing it and hogging my PC up with your spamware.  Give users an option to install it or not.

                          wavestar

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