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Estragon Helmer
Estragon Helmer
New Participant
June 15, 2015
Answered

[Locked] How do I remove the 'Creative Cloud Files' folder from my PC?

  • June 15, 2015
  • 59 replies
  • 401264 views

I have never used Creative Cloud's storage, and probably never will. I have no files in the folder, and it is thus, irrelevant.

 

It appeared 2 days ago in file explorer, under /C:/users/ME... and it added a shortcut to itself in the favourites section in file explorer.

 

I deleted the favourite, and the folder, but the next day, when I turned on my laptop, both had appeared again.

Same thing again today.

 

Is there a way to permanently remove the folder, or at least stop the favourites shortcut from re-appearing?

    Correct answer David__B

    Based on customer feedback Adobe engineering has created a registry entry which can be set to either show or hide this Creative Cloud Files shortcut and is unaffected by Creative Cloud app updates. Please see this article for more details: Remove Creative Cloud Files folder shortcut from the Navigation panel | Windows 

     

    Some users reported that the linked registry file from the help article no longer worked on Windows 10. If you encounter this issue please also trying signing out and back into the Creative Cloud desktop app in addition to rebooting the system.

    59 replies

    Show previous replies
    stuartj32651810
    stuartj32651810
    Participating Frequently
    August 21, 2015

    When is ADOBE going fix this?

    MALWARE.

      stuartj32651810
      stuartj32651810
      Participating Frequently
      August 23, 2015

      ^^

      D
      desnr
      New Participant
      August 19, 2015

      Thanks for the tip Peter!  I've deleted this thing several times and am glad to see it gone now.

      Peter J Kovacs
      Peter J Kovacs
      Inspiring
      August 13, 2015

      I just went to the location of the shortcut link and changed it's attributes to hidden. Since I'm running Windows 8.1 my location was C:\Users\Peter\Links\Creative Cloud Files.lnk

      Just right-clicked on the file, selected properties, and checkmarked hidden. Then closed and re-opened windows explorer.

      S
      speeeeee
      New Participant
      August 14, 2015

      This worked for me! Thanks Peter

      S
      speeeeee
      New Participant
      August 7, 2015

      Did Adobe disable this workaround or something? I don't have this key in my registry. I tried searching for System.IsPinnedToNameSpaceTree which brings up one entry unrelated to CC, and Creative Cloud Files which brings up a couple keys

      HKCU\Software\Adobe\CreativeCloud

      HKU\S-1-5-21-1311244622-3186749096-474215313-1160\Software\Adobe\CreativeCloud

      Which have the following strings

      Would any of those work to disable it?

      techknight_
      techknight_
      Participating Frequently
      August 7, 2015

      I notice that the key you're looking at is inside of HKCU - was your cursor maybe already in that section when you started searching? Can you try navigating to the top of the registry and then trying a search for System.IsPinnedToNameSpaceTree ? It could also be an operating system difference - I'm in Windows 10

      S
      speeeeee
      New Participant
      August 7, 2015

      The key inside HKCU was when I searched Creative Cloud FIles, this is what comes up searching System.IsPinnedToNameSpaceTree. But there's no reference to Adobe or Creative Cloud in any of the folders there. I'm Windows 7

        PRjohnson
        PRjohnson
        New Participant
        August 7, 2015

        What about a permanent fix and removal of the same favorites shortcut appearing on the Mac's Finder sidebar?

          P
          Peter Verelst
          New Participant
          August 6, 2015

          Thank you very much, that solved it.

          My God, Adobe, stop cluttering my system. It's bad enough to Run/sync Dropbox, Onedrive, Google Drive, ... Stick to your core business or at least show an opt-in AND an opt-out for this...

          Update: Goddamn it, it came back after an update Hey Adobe are you reading this topic?

            T
            tbuckenham77
            New Participant
            June 3, 2016

            They all use Macs. They can't help it.

              techknight_
              techknight_
              Participating Frequently
              July 30, 2015

              Turning off file sync and deleting the folder did not remove it for me. Here's a fix I've come up with:

              1. Open up regedit, go to HKEY_CLASSES_ROOT\CLSID\{0E270DAA-1BE6-48F2-AC49-A38C4014C938}

              2. Double-click System.IsPinnedToNameSpaceTree and change the value from 1 to 0

              3. If Creative Cloud Files doesn't immediately disappear, close all open File Explorer windows and then open a new one

                S
                sendblink23
                New Participant
                July 30, 2015

                Sadly that only works for the current session, after restarting the computer it gets recreated again on the side bar

                  techknight_
                  techknight_
                  Participating Frequently
                  July 30, 2015

                  Okay, I've got it for sure now:

                  4. Right-click the {0E270DAA-1BE6-48F2-AC49-A38C4014C938} entry in the left pane and click Permissions (make s

                  5. Set all of the group and username entries to Deny

                  The sidebar entry for Creative Cloud Files does not return, even after rebooting.

                    techknight_
                    techknight_
                    Participating Frequently
                    July 30, 2015

                    I would also like a fix for this.. I removing the folder from the command prompt and it's still there in file explorer. :/

                      Atul_Saini
                      Community Manager
                      Atul_SainiCommunity Manager
                      Community Manager
                      June 15, 2015

                      Ben, please turn off the file sync and delete the folder.

                      Turn off sync:

                      1. Launch Creative cloud > Preference > Creative Cloud > Files.
                      2. Turn off sync.

                      Delete the folder.

                      Atul_Saini

                        Estragon Helmer
                        Estragon HelmerAuthor
                        New Participant
                        June 15, 2015

                        I just checked that setting, and it's already turned off.

                          Atul_Saini
                          Community Manager
                          Atul_SainiCommunity Manager
                          Community Manager
                          June 15, 2015

                          Please check if you could find it under : C:\Users\[username], if yes, please delete if from there, restart the machine and check if it reappears.

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