Locked out for all Adobe Apps due to "Activated Devices" limit (All devices are deactivated)

Question

This issue occured this morning.
I already deactivated all my devices by going to this link: https://account.adobe.com/activated-devices
However, when I launch any of my apps, the popup comes up that still shows two activated devices. When I click on one of those devices to deactivate, the deactivation hangs, and practically stalls the applciation. I have to force quit to close the application. This issue needs to be resolved ASAP. I cannot just be locked out of my applications that I pay for almost $800 a year. Adobe needs to fix this issue.

I petitioned Adobe in the past to expand 3 device limit, not two, because typical professional like me uses three devices -- work computer, home computer, and laptop. This constant activate/deactivate is a travesty, and I knew that one day it is going to cause me some serious trouble. It is pain enough to alway have to quit all your open sessions when you activate/deactivate, but now I am pratically locked out from Adobe.

Is there an emergency support hotline I can call right now to resolve this issue?

ribik · Accepted Answer

I explained above that I already signed out going to https://account.adobe.com/activated-devices and it did not work.

However, after speaking to Adobe support, it became evident, that there was a broad issue on their end, and it has since been resolved.

noah 43 · Answer

Thanks for the update and for confirming the outcome. It's helpful to know this turned out to be a server-side issue rather than a problem with your account or devices. Hopefully Adobe can improve the activation system in the future, especially for professionals who regularly switch between multiple computers. I'm glad support was able to resolve it, and hopefully others experiencing the same issue will find this thread reassuring.

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