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fabianeder
Participant
Feb 8, 2021 9:24 AM UTC
Question

Log Out when Offline or in blocked Countries

Hi!
In addition to that I've been in Cuba recently. You can not access the adobe-servers from Cuba.  Adobe logged me out, and it was not possible to reconnect to Adobe Creative Cloud. I could could neither access nor finish the works for my clients, which caused serious financial damage to me. 

Any solution for that?

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8 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
Feb 8, 2021 3:53 PM UTC

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the CC forum.

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Test Screen Name
Legend
Feb 8, 2021 1:13 PM UTC

It may be then that Cuba isn't blocked. You it was who used the word. But certainly, too, internet access is a requirement. As true in Carolina as it is in Cuba. Adobe have shown zero interest in the fate of customers and potential customers who will be without the internet. They chase the big numbers, and cheerfully dump the edge cases. 

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Test Screen Name
Legend
Feb 8, 2021 10:18 AM UTC

Adobe are a US company and bound by US law. I am not a lawyer, but if you go to a blocked country, perhaps Adobe MUST block your access by law...

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fabianederAuthor
Participant
Feb 8, 2021 11:38 AM UTC

Well whatever. I use the software for my business. And when I have a job that contains work in Cuba that's it. What is a software good for, if I can't use it anywhere anytime? 

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Test Screen Name
Legend
Feb 8, 2021 11:40 AM UTC

If you need to do some of your work in Cuba, I would say Adobe's Creative Cloud must be the wrong tool for you. Adobe would not break the US law to keep you working, I imagine.

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fabianederAuthor
Participant
Feb 8, 2021 9:25 AM UTC

I am travelling a lot on sea and due to that I am sometimes offline for a while. Suddenly I am logged out, and can not reconnect, because I am offline - while being on sea. I cannot access Light Room or any other software to handle and save my files. Can't work... What to do?

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Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
Feb 8, 2021 4:49 PM UTC

Fabianeder, I am sorry you encountered problems utilizing your Creative Cloud membership while traveling.  We don't currently offer Creative Cloud membership in Cuba, but I do not believe that should have prevented you from using an active membership. For a list of Creative Cloud, availability see https://www.adobe.com/content/dam/acom/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf.

 

An annual Creative Cloud membership can be offline for up to 99 days - https://helpx.adobe.com/creative-cloud/kb/internet-connection-creative-cloud-apps.html.  If this is not occurring, then it is likely that the computer's digital certificates have become damaged or invalid.  This would then trigger a new sign-in request, and if the servers are unavailable, it will fail.

 

Please see https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html for steps you can take to correct this behavior.  You will need access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html, so you will need to make sure you have full access before implementing testing the troubleshooting steps listed in https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html.

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