Logged in with my paid account but still unable to access and edit my live Portfolio site

Forum|Forum|2 years ago
September 2, 2023
1 reply
172 views

Help! I have a Portfolio website that I was able to edit just fine until last week, when my school had to renew their Adobe Creative Cloud license. They did so, and I can log into Creative Cloud and use my CC apps as before, no problem. And my Portfolio website is still live--but I can no longer access it, or my Behance page, in order to edit it! I've logged in and out of CC many times, no luck.

How can I get access once again to my existing Portfolio website??

Thank you for any help you can offer (I am kind of frantic about this right now).

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kglad

Community Expert

contact your plan administrator to see if you still have portfolio and behance access.

H

harrietg46916766Author

Participant

Than you! I am currently talking to someone in that dept,, and they say I should atill have access. And when I open Creative Cloud, the Portfolio and Behance buttons are still there. But when I click on them, my current site does not appear.

Maybe my plan administraor is mistaken. If so, do you know if its possible for Adobe to transfer my current , live site to a personal license without all my content disappearing?

kglad

Community Expert

i don't think they can.

also, because you have a school administered license your admin would have to contact adobe support.

your adobe id (= email) did not change, correct.

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