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A
Anonymous
November 9, 2020
Question

Login en wachtwoorden

  • November 9, 2020
  • 1 reply
  • 222 views

Since October 2020, my login and passwords in my computer do not remain stored, from the software Adobe Creative Cloud. What is the solution ?

 

Greetings Henk Straatman.

Henk Straatman 

 

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Nederlands vertaald

Sinds oktober 2020 blijft mijn login en de wachtwoorden in mijn computer niet opslagen, van de software Adobe Creative Cloud. WAT is de oplossing ?

 

Groetjes Henk Straatman

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 9, 2020

 

something on your computer is causing the problem by

1.  removing/changing your stored credentials (eg, av, antimalware, cleaner), or

2.  you have a permissions issue storing your sign in credentials.



A) Mac OS: /Users//Library/Application Support/Adobe/OOBE
NOTE: \Users\\Library\ is hidden by default. To unhide see below*

B) Windows: C:\Users\\AppData\Local\Adobe\OOBE
NOTE: AppData (and its subfolders) is hidden with Windows default settings. To unhide see below*

*see bottom of https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html for info on unhidding folders

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