Login every day

Forum|Forum|5 years ago
January 19, 2021
2 replies
314 views

HI,

Every day, when I connect to one of the ACC programs such as Lightroom Classic or Photoshop, I have to enter my username and password. Before that only happened once in a while now it is always. How do I keep from having to do this all the time?

Thank you

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Nancy OShea

Community Expert

Please see this help article.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

your cached login credentials are in your oobe folder. something on your computer (eg, av, antimalware, cleaner etc) is interfering with those files.

Mac OS:

\User\<user name>\Library\Application Support\Adobe\OOBE folder.

Windows:

\Users\<user name>\AppData\Local\Adobe\OOBE folder.

this folder is hidden by default. google your os and how to unhide if you can't find that folder.

yvondaigleAuthor

Inspiring

Thank you.

But when I find this directory, what do I do next?

kglad

Community Expert

you'll need to determine what's accessing and changing files in that directory. or just direct your av etc to leave those files alone.

i don't know any easy way to do the former. i recommend googling it and seeing what you can find.

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