Login problems.

Question

Hello, I'm Newbie, and I'm new to Adobe living in South Korea.

I need your help.

The site login is good.

However, I have a problem when I log in from Adobe Creative Cloud Program.

An error appears about the firewall and about time.

I also turned off the firewall and tried synchronizing the time as a solution on the Adobe site.

However, the same error keeps popping up and it keeps coming back to the login screen.

I paid for the original product, and I want to resolve it quickly.

Have a nice day, everyone 🙂

kglad · Answer

adobe connection errors are common and are not related to whether you're connected to the internet. they're related to connecting to adobe's secure servers.

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

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