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Participant
November 12, 2022
Question

Looking for the Chat link

  • November 12, 2022
  • 2 replies
  • 967 views

I need to talk to a chat service agent , please. How can I get the link.

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    Community Expert
    December 20, 2022

    what's this about (so your post can be moved to the correct forum).

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    jane-e
    Community Expert
    Community Expert
    December 19, 2022

    @SIHAM23478853aqjz wrote:

    I need to talk to a chat service agent , please. How can I get the link.


     


    Hi @SIHAM23478853aqjz 

    To contact Adobe Customer Care directly, try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen 

    If your browser blocks the Chat window, try the troubleshooting tips here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

    If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

    You can find phone numbers here (you may be on hold):
    https://helpx.adobe.com/contact/phone.html 

    ~ Jane

    Nancy OShea
    Community Expert
    Community Expert
    December 27, 2022

    @jane-e 

    Did you move the wrong post?

     

    EDIT: Moved back to orignal topic by moderator.

     

     

     

    Nancy O'Shea— Product User & Community Expert
    jane-e
    Community Expert
    Community Expert
    December 28, 2022

    @Nancy OShea wrote:

    @jane-e 

    Did you move the wrong post?

    EDIT: Moved back to orignal topic by moderator.


     

    Please clue me in as to what you are talking about Nancy! I am baffled!

     

    In this thread, I see:

    • a post from @SIHAM23478853aqjz on November 12
    • a reply from me on December 19
    • a reply from @kglad on December 20 that repeats my post and adds the important part about PMs
    • your post asking if I moved the wrong post

     

    I also see that the thread has been moved by someone to Team Projects. I know it wasn't there originally because that is not a forum I participate in, so someone moved it without saying they did so.

     

    Which post do you think I moved and where was it when you found it?

     

    Thank you Nancy!

     

    Jane