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Erik281724010k00
Participant
Jan 30, 2023 3:40 PM UTC
Question

Loss of access to University account cloud

Hi, I think I still have some files on my cloud on my business account that I got through University. They have canceled the subscription on that account since I have finished studying there, is there any way of accessing these files now? Best, Erik

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3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Jan 30, 2023 10:12 PM UTC

Probably not without permission from the school as they own the content you created with their software plan. 

 

Personal and school/employer files should always be maintained on separate accounts to avoid any conflicts.

 

If you have a personal paid Creative Cloud plan & permission from the school, Portfolio could theoretically move old Portfolio content to your personal ID.

- Contact Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

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Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
Jan 30, 2023 4:20 PM UTC

Contact the school and see if there is a way to access those files.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jan 30, 2023 3:44 PM UTC

not unless you can get access to that account again.

 

<moved from cc desktop>

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