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Erik281724010k00
Participant
January 30, 2023
Question

Loss of access to University account cloud

  • January 30, 2023
  • 3 replies
  • 159 views

Hi, I think I still have some files on my cloud on my business account that I got through University. They have canceled the subscription on that account since I have finished studying there, is there any way of accessing these files now? Best, Erik

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3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 30, 2023

Probably not without permission from the school as they own the content you created with their software plan. 

 

Personal and school/employer files should always be maintained on separate accounts to avoid any conflicts.

 

If you have a personal paid Creative Cloud plan & permission from the school, Portfolio could theoretically move old Portfolio content to your personal ID.

- Contact Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 30, 2023

Contact the school and see if there is a way to access those files.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 30, 2023

not unless you can get access to that account again.

 

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