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Participant
Aug 22, 2021 4:14 PM UTC
Question

Lost access to account with active subscription

Hello! I have a problem with my Adobe ID account. The problem is I registred it on wrong email and already subscribed to free trial fund. So now I can't access my account and can't cancel my subscribtion.
Please help me!

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1 reply

Monika Gause
Community Expert
Community Expert
Aug 22, 2021 4:33 PM UTC

People in the forum don't have access to account data.

 

Please contact Customer Care: https://helpx.adobe.com/contact.html

The chat is in the bottom right. You have to be logged into your Adobe ID when using the page.

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