Lost all my cloud files after purchasing a new license on the same account. Help!

Forum|Forum|2 years ago
September 27, 2023
2 replies
1022 views

I just purchased a new yearly license for Adobe Creative Cloud. Last year I stored a lot of my work in the cloud, especially my invoices etc.

I wanted to re open my invoices in Adobe XD, but all of a sudden my files are gone!

When I first opened Adobe Creative Cloud after purchasing my new license, I had to choose a so called profile.

But my cloud files are completely gone!

This topic has been closed for replies.

kglad

Community Expert

see if you can access your files by choosing your other profile after signing out and then back into your cc desktop app. you can then utilize the previous suggestion, if that's what you want.

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Peru Bob

Community Expert

See here:

https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html

When your subscription ends, you can no longer use most Creative Cloud applications or services. However, starter plans for some apps are still available with a free Creative Cloud membership. With this free membership, you can sign in to your Creative Cloud desktop app with the same Adobe ID and password.

What happens to my existing files?
You can continue to access your Creative Cloud files on your computer and the Creative Cloud website, subject to a 2-GB cloud storage limit. If you’re over the 2-GB cloud storage limit when you cancel, you have 30 days to move files out of cloud storage.

from here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

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