Lost all my psd creations in creative cloud

Forum|Forum|3 years ago
January 3, 2023
3 replies
173 views

Hello,

I started using the new service creative cloud with Photoshop since september. But since few days I discovered that all my files are no more existing (in my laptop or even in the creative cloud).

At first step I noticed whenever I click on the creation, it says that the file is no more existing or no access to it, then the picture of the file disappears. There is no history, no deleted items, it's like I'm restarting from scratch and nothing ever happened.

FYI : This is the right Account, I've checked in my laptop folders, nothing appeared, Nothing either in the recycle bin.

Please help, I'm now afraid to use the creative cloud.

This topic has been closed for replies.

Nancy OShea

Community Expert

When you upgrade to a new version of Photoshop, the Recent File List is wiped clean until you open/create new files from Photoshop. Perhaps that's what you're experiencing.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Log-in to your Creative Cloud storage at the URL below. If you saved as Cloud Documents, they are there.

Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

If you saved to your local HD on primary computer, use your OS's file manager (Win File Explorer or Mac Finder) to search for .psd files.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

there probably all still there.

use your file browser (not the cc app) to check the files in your local sync folder and use your web browser to check your cc web files (open the cc app>click the upper right cloud icon> click cc web)

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