Mac freeze with ALL Adobe products

Question

Hello everyone,

I have a BIG problem as my Mac freeze while using any Adobe application.

This happens from time to time, sometimesa hours after opening an Adobe app, sometimes few minutes after.

I'm quite sure is not my Mac hardware problem, as this freezing happens only when one Adobe app is open.

It's not exactly a machine crash: suddenly the Mac freeze and restart from user login with no error messages.

App that I use: Photoshop, Lightroom, Premiere, After Effects

My Mac:

iMac (21.5-inch, Late 2013)

2,9 GHz Intel Core i5 quad-core

8 GB 1600 MHz DDR3

NVIDIA GeForce GT 750M 1 GB

I know it's not a recent powerful machine but everything seems to go well apart from Adobe apps.

I tried to change Ram resource from preferences of any application with no luck

I tried to clean reinstall OS but nothing is changed

The most unusual thing is that this is not a real crash, so I don't receive any message and/or crash report both from OS and Adobe apps. The Mac simply freeze and after a new login it reopen all the apps

Finally, after an hardware test, Mac report that in my machine everything seems ok.

Any idea of what should I test? Without opening Adobe apps I simply never experience this freezing so it's really challenging to understand what to do.

Thanks

kglad · Accepted Answer

Thanks Kglad,already done both tests you suggest: there are no evidence of any activity level that goes suddenly high: and in fact freezing seems to happen in completely random situation, for example: freeze while rendering in after effects; freexe while standard working image in photoshop; freeze also while simply browsing images in lightroom; and finally freeze happens also if an Adobe app is not in use but open in background behind any other software running.There is no clue that it depends from too high use of hardware resources. About the OS system, I use cleanmymac that is running in background and can't find any specific problem; also the system is very clean, re installed few weeks ago just to try to solve the Adobe apps problem. So... thanks for your ideas but I think that this is not the caseas mentioned, programs like cleanmymac are suspect.  suspend it and see if you can recreate the problem.

kglad · Answer

what's you os version?what's your ps version?

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