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TD-Matt
TD-Matt
Inspiring
May 19, 2021
Answered

Mac M1 & Adobe Cloud Storage

  • May 19, 2021
  • 1 reply
  • 1712 views

Using a MacBook Pro M1 -- I am unable to sync files to Adobe Cloud Storage.  I have installed the Cloud Desktop version that is M1 friendly, but when I click on the cloud icon, Creative Cloud Desktop just says "Getting storage information..." with an empty progress bar.  Any help would be greatly appreciated!

This topic has been closed for replies.
Correct answer TD-Matt

I decided to give the Cleaner Tool a try, and then reinstalled the CC Desktop for the M1 processor ... SUCCESS!

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 19, 2021

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that looks correct, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that fails to solve the problem, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

TD-Matt
TD-MattAuthor
Inspiring
May 19, 2021

Thank you for the possible solutions!  While the Adobe ID matches and after performing a CC Desktop reset, I'm still getting the same error.  I also noticed that CC Desktop won't let me change the file location for syncing (Prefernces > Syncing > Folder Location) -- it allows me to pick the folder, then just gives me the spinning circle with "changing location".

TD-Matt
TD-MattAuthorCorrect answer
Inspiring
May 19, 2021

I decided to give the Cleaner Tool a try, and then reinstalled the CC Desktop for the M1 processor ... SUCCESS!

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